The online community specialist engages with people posting company mentions/inquiries/complaints across Sprouts’ numerous online channels, including but not limited to Facebook, Twitter, Instagram, Yelp and Google. The specialist uses multiple social media and customer service platforms to communicate in real time, serving as the voice of Sprouts. Superb writing skills are essential, and topics will include our merchandise, team members, values, policies and store locations, among other areas of the business. This individual must react with urgency to negative situations online that have the potential to escalate, and make quick decisions to mitigate the situation. They will be responsible for developing best practices for online community response, and are responsible for developing online community reporting standards. They will drive all social media reporting - qualitative and quantitative – and be responsible for explaining data trends to company leaders. They will execute online campaigns developed in partnership with social media influencers across the country, and develop content appropriate for Sprouts social channels. The specialist will be a member of the Corporate Communications (Public Relations) team within the Marketing/Communications department, and be closely aligned with the Customer Relations and Digital Marketing teams. They will participate in the cross-functional company Crisis team. This person will serve as the immediate supervisor to an online community coordinator. This is an excellent opportunity for someone who thrives in a fast-paced environment is interested in growing a corporate career in communications and/or marketing.
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.