The online community coordinator monitors company mentions/inquiries/complaints across Sprouts’ online channels, including but not limited to Facebook, Twitter, Instagram, Yelp and Google and replies using approved messaging. They will also craft responses on the fly using Sprouts’ online voice. This full-time position reports to the online community specialist and will work from the Sprouts Support Office a few days a week and remotely other days and nights. Strong writing skills are essential. Response topics will be related to Sprouts’ merchandise, team members, values, policies and store locations and other areas of the business. While monitoring Sprouts’ social media pages throughout designated day and night hours, they will be required to escalate urgent and/or negative situations appropriately through the established protocol. They will contribute to the team’s community management best practices and will provide reporting (qualitative and quantitative) on events that occurred during their shift. They will support. This role is part of the Corporate Communications (Public Relations) team within the Marketing/Communications department, and be closely aligned with the Customer Relations and Digital Marketing teams. It is not a content development role. This is an excellent opportunity for someone who thrives in a fast-paced environment is interested in growing a corporate career in communications and/or marketing.
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.