IT Desktop Support Technician (M-F, 6 am - 3 pm)

Job Location US-AZ-Phoenix
Store Support Staff (Corporate/Field Support)
Position Type
Requisition ID


The IT Desktop Support Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all of the company hardware and equipment to ensure optimal performance. The Desktop Support Technician will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.


Hours: M-F, 6 am - 3 pm (Hours may vary based on need)

Essential Functions


  • Assists in the installation and configuration of appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.
  • Installs, supports, and maintains PC applications in a Windows based Active Directory environment. Software includes Operating Systems, MS Office, Remote Access Technologies, System Management tools and various business unit software titles
  • Supports and participates in the continuous assessment and improvement of the quality of care and services provided
  • Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations.
  • Ensures desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems
  • Enforces Network Security and Appropriate Use Policies
  • Ensures secure operation of all hardware devices and services through the use of security and encryption tools, and through extensive staff training and documentation
  • Provides 2nd & 3rd level support in performing analyses, testing, and updates of hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.
  • Collaborates with staff and IT management to ensure that current suite of programs are meeting the needs of employees
  • Writes technical specifications for purchase of PCs, desktop hardware, and related products
  • Maintains proper documentation as required by leadership of Corporate IT to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation
  • Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs
  • Assess functional needs to determine system purchase specifications. 
  • Keeps up to date on emerging technologies and recommends changes as appropriate
  • Maintains hardware inventory

Knowledge, Skills, Abilities and Physical Requirements

  • Two year degree or equivalent work experience

  • A+ and N+ experience preferred
  • CompTIA and/or Microsoft certifications a plus
  • 3+ years’ experience in the following:
    • Troubleshooting network connectivity and Remote access/VPN related technologies
    • Laptop, Desktop, and Server hardware support
    • Microsoft Office 2010/13 troubleshooting
  • Experience working with Apple, Droid, and Windows based mobile devices
  • Windows XP/7/8, Windows Server 2008/2012 experience
  • Working technical knowledge of current protocols, operating systems, and standards
  • Working knowledge AD/GP, Exchange 2010/13 and remote control tools
  • Familiar with PCI-DSS and Sarbanes-Oxly Guidelines and Regulations
  • Shortel Phone System experience preferred
  • Cisco Routers, switches and firewall experience

Personality Traits:  

  • Maintain high levels of integrity and dependability.
  • Maintain a focus on results, quality and customer satisfaction.
  • Work well in a team environment and effectively manage work activities.
  • Project a professional demeanor and appearance.
  • Be extremely flexible and adaptable.
  • The ability to function and stay focused in constant pressure, fast growing and ever-changing organization.
  • Ability to effectively apply conflict and risk management techniques.


Technical Skills:

  • Ability to effectively troubleshoot hardware (PC, Laptops, Printers, Tablets, and Smartphones), software, and system problems required.
  • Functional understanding of network topologies and employed technologies is required.
  • Strong understanding of wired/wireless networking concepts, general troubleshooting steps, and network tools.
  • Expert technology problem solver with the ability to identify and resolve issues without little or no supervision.
  • Working experience with Windows Operating Systems and Microsoft related software products required.
  • Working knowledge of Active Directory required.


Communication Skills:

  • Ability to competently understand, speak, read and write English.
  • Ability to effectively present information and respond to questions from groups of senior managers, peers and subordinates.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Requires excellent interpersonal communication and relationship building skills.



 In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

  • Competitive pay
  • Opportunities for career growth
  • 15% discount for you and one other family member on all purchases made at Sprouts
  • Flexible schedules
  • Participation in Telemedicine: Teledoc
  • Employee Assistance Program (EAP)


Eligibility requirements may apply for the following benefits:

  • 401(K) Retirement savings plan with a generous company match
  • Affordable benefit coverage, including medical, dental vision
  • Pre-tax Flexible Spending Accounts for healthcare and dependent care
  • Company paid life insurance and short-term disability coverage

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.




The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.


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