Supv Desktop Support (Mon-Fri, 8 am - 5pm - Hours vary based on need)

Job Location US-AZ-Phoenix
Store Support Staff (Corporate/Field Support)
Position Type
Requisition ID



The Desktop Support Supervisors role is to organize, oversee the day to day operations of the Desktop Support Team in collaboration with the Sr. Support Desk Manager. The Desktop Support Supervisor will also act as a point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. The Desktop Support Supervisor will delegate daily duties and tasks to the Desktop Support Team and provide weekly updates to the Sr. Support Desk Manager with detailed project status.


Must apply strong supervisory skills to train and mentor IT Desktop Support Team Members. The Desktop Support Supervisor is adept at defining and executing the strategies, tools, ITIL-aligned best-practices, and documentation for supervising a mature, enterprise-class Desktop Support environment. Responsible for ensuring that Desktop Support Team Members follow a standardized ITIL-centric methodology for supporting the enterprise. This position reports directly to the Sr. Support Desk Manager and works in close partnership with other members of the IT leadership team. Some travel required.

Essential Functions

  • Delegate and organize Desktop Support Duties amongst the Desktop Support Team.
  • Demonstrate strong leadership skills; manage and retain IT Desktop Support talent.
  •  Bring improvement ideas and methodologies to the attention of the Support Desk Manager.

  • Assists in the installation and configuration of appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.
  • Installs, supports, and maintains PC applications in a Windows/Active Directory environment. Software includes Operating Systems, MS Office, Remote Access Technologies, System Management tools and various business unit software titles.
  • Supports and participates in the continuous assessment and improvement of the quality of care and services provided.
  • Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations.
  • Ensures desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems.
  • Enforces Network Security and Appropriate Use Policies.
  • Ensures secure operation of all hardware devices and services through the use of security and encryption tools, and through extensive staff training and documentation.
  • Provides first level support in performing analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.
  • Collaborates with staff and IT management to ensure that current suite of programs are meeting the needs of employees.
  • Maintains proper documentation as required by leadership of Corporate IT to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
  • Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
  • Keeps up to date on emerging technologies and recommends changes as appropriate.

Knowledge, Skills, Abilities and Physical Requirements

  • Two year degree or equivalent work experience.
  • A+ and N+ experience preferred.
  • CompTIA and/or Microsoft certifications a plus.
  • ITIL v3 or 2011 Foundations certified prefered.


  • 3+ years’ experience in the following:
    • SCCM
    • Troubleshooting network connectivity and Remote access/VPN related technologies
    • Laptop, Desktop, and Server hardware support
    • Microsoft Office troubleshooting
  • Experience working with Apple, Droid, and Windows based mobile devices.
  • Windows 7/8/10, Windows Server 2008/2012 experience.
  • Excellent technical knowledge of PCs, desktop hardware, and mobile devices.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Working knowledge AD/GP, Exchange 2010/13/365 and remote control tools.
  • Knowledge of all software applications used within the organization.
  • Familiar with PCI-DSS and Sarbanes-Oxly Guidelines and Regulations.
  • Phone System experience preferred.
  • Routers, switches and firewall experience.
  • Must be flexible and available to provide off-hours support and coverage.



Personality Traits:  


  • Maintain high levels of integrity and dependability.
  • Maintain a focus on results, quality and customer satisfaction.
  • Work well in a team environment and effectively manage work activities.
  • Project a professional demeanor and appearance.
  • Be extremely flexible and adaptable.
  • The ability to function and stay focused in constant pressure, fast growing and ever-changing organization.
  • Ability to effectively apply conflict and risk management techniques.


Technical Skills:


  • Ability to effectively troubleshoot hardware (PC, Laptops, Printers, Tablets, and Smartphones), software, and system problems required.
  • Experience with hardware imaging and recovery.
  • Functional understanding of network topologies and employed technologies is required.
  • Strong understanding of wired/wireless networking concepts, general troubleshooting steps, and network tools.
  • Expert technology problem solver with the ability to identify and resolve issues with little or no supervision.
  • Working experience with Windows Operating Systems and Microsoft related software products required.
  • Working knowledge of Active Directory required.


Communication Skills:


  • Ability to competently understand, speak, read and write English.
  • Ability to effectively present information and respond to questions from groups of senior managers, peers and subordinates.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Requires excellent interpersonal communication and relationship building skills.


Physical Requirements:


[HR will complete for general office positions. Concentra will evaluate for Store and DC positions]

Please note anything that would be unusual for an office position – example, special chemicals, special lifting requirements, visual requirements, etc.


The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.


In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

  • Competitive pay
  • Opportunities for career growth
  • 15% discount for you and one other family member in your household on all purchases made at Sprouts
  • Flexible schedules
  • Employee Assistance Program (EAP)


Eligibility requirements may apply for the following benefits:

  • 401(K) Retirement savings plan with a generous company match
  • Affordable benefit coverage, including medical, dental vision
  • Pre-tax Flexible Spending Accounts for healthcare and dependent care
  • Company paid life insurance and short-term disability coverage

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.




The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.


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