Support Desk Technician II

Job Location US-AZ-Phoenix
Store Support Staff (Corporate/Field Support)
Position Type
Requisition ID


The Support Desk Technician II is responsible for the everyday operations of Sprouts’ computer systems. This position provides support for all Sprouts system users through interpretation, evaluation and resolution of complex problems.

Essential Functions

  • Provides second level support to the users of Sprout’s computer systems and related equipment located at our retail stores, corporate office, distribution centers and remote user locations
  • Interprets, evaluates and resolves complex problems reported to the help desk regarding various hardware, software, store systems and corporate systems
  • Using defined escalation procedures, logs calls and escalates problems as appropriate to tier 3 support
  • Monitor all support center ticket queues; open, resolve or reassign tickets appropriately
  • Answer incoming telephone calls and monitor group email while providing immediate solutions whenever possible
  • Logs all incidents and user contact in a problem tracking system
  • Place service calls to outside vendors; monitor and track the call until the issue is resolved
  • Follow-up with users to make sure their problem/request was resolved
  • Research, resolve and respond to incoming questions in a timely manner
  • Keeps management and users updated with changes in the status of key systems
  • Stays informed and current with all procedures for systems and equipment, ensuring documentation is up-to-date and accurate
  • Prides assistance to various projects

Knowledge, Skills, Abilities and Physical Requirements

  • Preferred Bachelor Degree in a related field with a minimum of three (3) years overall experience working in the technology field; or an acceptable combination of education and experience
  • Minimum of two (2) years of experience working in a Level I Help Desk
  • Minimum of two (2) years of experience troubleshooting Microsoft related software
  • Must have excellent communications skills and excellent attitude
  • Ability to multi-task and work under minimal supervision
  • Strong problem resolution skills


In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

  • Competitive pay
  • Opportunities for career growth
  • 15% discount for you and one other family member in your household on all purchases made at Sprouts
  • Flexible schedules
  • Employee Assistance Program (EAP) 


Eligibility requirements may apply for the following benefits:

  • 401(K) Retirement savings plan with a generous company match
  • Affordable benefit coverage, including medical, dental vision
  • Pre-tax Flexible Spending Accounts for healthcare and dependent care
  • Company paid life insurance and short-term disability coverage

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.


The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.




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