Sprouts Farmers Market is looking for an online community coordinator with strong writing skills to join its growing corporate communications team. This individual will monitor and respond to online location reviews as well as traditional customer relations inquiries, complaints and compliments received through sprouts.com. They will create a positive experience for Sprouts’ guests through personalized responses using approved messaging as well as using their best judgement to respond to issues in real time when necessary using Sprouts’ online voice. Strong writing skills are essential. Topics will be related to Sprouts’ merchandise, team members, values, policies and store locations and other areas of the business. Sprouts’ online review channels include, but are not limited to, Google My Business, Yelp and Facebook. While monitoring these channels and feedback from sprouts.com, they will be required to escalate urgent and/or negative situations appropriately using established protocols. They will contribute to the team’s community management best practices and will provide reporting (qualitative and quantitative) on cases, reviews and other related events. This role is part of the Corporate Communications team within the Marketing/Communications department and reports to the online community specialist. This position works closely with the Customer Relations and Digital Marketing teams and is an excellent opportunity for someone who thrives in a fast-paced environment and is interested in growing a career in digital or corporate communications.
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.