The Customer Relations Coordinator II receives, documents and responds to customer inquiries, suggestions, compliments and complaints with the goal of ensuring a positive customer experience. This position serves as the face of Sprouts in providing outstanding customer service promptly, accurately and consistently in order to promote customer loyalty. The CRC II provides customers with relevant information, troubleshoots issues and facilitates the resolution process by liaising with store teams and Support Office staff. The CRC II is highly competent and skilled in dealing with complex, difficult customer situations and can work with minimal supervision. The CRC II can provide guidance to newer CRC’s and assists in on-the-job training; has extensive knowledge of customer requirements, company procedures; and product/service information. The CRC II assists with reporting and trend analysis and possesses strong detail orientation. Serves in a Leader-on-Duty capacity when needed.
Proficiency in Microsoft Office, including Word, Excel, and Outlook
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
Eligibility requirements may apply for the following benefits:
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.