• Customer Relations Coordinator

    Job Location US-AZ-Phoenix
    Department
    Store Support Staff (Corporate/Field Support)
    Position Type
    Full-Time
    Requisition ID
    61509
  • Overview

    The Customer Relations Coordinator I position serves as the face of Sprouts in providing prompt and accurate service regarding our merchandise, team members, policies, store locations and digital platforms. Customer Relations Coordinators answers customer questions, provides accurate product and policy information, troubleshoots customer concerns with the goal of ensuring a positive Sprouts experience in-store and online. This is an excellent entry-level opportunity for someone interested in growing a corporate career in retail, health, natural foods and/or vitamins and body care.

    Essential Functions

    • Answers customer concerns via calls, letters, e-mails and website submittals in a prompt, professional, and friendly manner
    • Accurately record customer concerns and follow-up details into the customer relations database
    • Assists with Customer Relations reporting for operations and support office teams using Service Now
    • Ability to research required information using accessible resources and customize responses to customers
    • Writes correspondence to customers when appropriate; strong writing skills are essential
    • Identify and escalate priority concerns to the appropriate management team
    • Communicates and coordinates with internal departments, and represents the team in a helpful and professional manner
    • Routes inbound calls to the appropriate resources when possible
    • Follows up on customer concerns when necessary
    • Assists in the development of building customer relationships and service training for stores

    Knowledge, Skills, Abilities and Physical Requirements

    • Bachelor’s Degree or Associate Degree in a relevant field
    • Related experience or retailer experience is a plus
    • An interest in a corporate career in retail, health, natural foods and/or vitamins and body care
    • Requires high energy, resilience, excellent time management skills, and the ability to prioritize and multi-task
    • Must enjoy helping people, have a patient, friendly manner and a good memory that allows for recalling product details, policies and procedures
    • Strong written and verbal communication skills and the ability to adequately and completely respond to customer inquiries
    • Ability to assist customers in troubleshooting website and app platforms
    • Strong decision-making and analytical abilities
    • Ability to utilize appropriate discretion and judgment in dispensing information, which may be susceptible to misunderstanding or misuse
    • Ability to understand the customer’s needs quickly and develop appropriate response, and apply effective and empathetic listening in conversations with customers
    • Ability to quickly utilize reference manuals and online resources
    • Strong work ethic and team player mentality
    • Proficiency in Microsoft Office, including Word, Excel, and Outlook

    Benefits

    In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

    • Competitive pay
    • Opportunities for career growth
    • 15% discount for you and one other family member in your household on all purchases made at Sprouts
    • Flexible schedules
    • Employee Assistance Program (EAP) 

     

    Eligibility requirements may apply for the following benefits:

    • 401(K) Retirement savings plan with a generous company match
    • Affordable benefit coverage, including medical, dental vision
    • Pre-tax Flexible Spending Accounts for healthcare and dependent care
    • Company paid life insurance and short-term disability coverage

    Why Sprouts

    Grow with us!

    If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

     

    The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

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